Legal Documentation

Accessibility Plan and Feedback Process

GENERAL INFORMATION

Ambra Telecom (registered under the name Ecotel Inc.) is committed to contributing to the objective of a barrier-free and accessible Canada.

The Accessible Canada Act (the "Act") and the Accessible Canada Regulations (the "Regulations") establish a legal framework to promote accessibility and to ensure the identification, removal, and prevention of barriers to accessibility in seven (7) key areas in the workplace.

Ambra Telecom seeks to implement proactive measures to identify and remove barriers to accessibility in the workplace, while preventing the creation of new barriers.

The Plan covers a three-year period (2023 to 2026), in order to allow sufficient time to implement a realistic strategic plan that complies with legislative requirements.

Statement of Commitment

Ambra Telecom commits to:

Comply with legislative requirements relating to accessibility, whether with its customers, in its business activities, or with its employees
Consider each individual in a way that preserves their dignity and independence
Meet the accessibility needs of persons with disabilities in a timely manner, in accordance with the principles of dignity, independence, inclusion, and equal opportunity.

Ambra Telecom also commits to provide a safe and accessible environment for its employees, its customers, its suppliers, its candidates, its visitors and all persons who enter its premises, who deal with it, who access its website or who communicate with it.

This Plan demonstrates Ambra Telecom’s commitment and strategy to facilitate accessibility in employment. This Plan encourages the inclusion of persons with disabilities by describing the policies, achievements and measures that the company has already implemented and those it will take in the future to improve opportunities for persons with disabilities.

Feedback

Ambra Telecom is open to receiving comments regarding its Accessibility Plan, not only from its employees, but also from the general public.

DESCRIPTION OF THE FEEDBACK PROCESS ON ACCESSIBILITY

At AMBRA TELECOM, we make every effort to ensure that our services respect the dignity and independence of all Canadians. In order to improve accessibility to our products and services, we are committed to being attentive to the needs of all persons living with disabilities and we invite those who have comments or suggestions on this subject to share them with us.

Submitting Feedback

Feedback may be submitted anonymously. However, if you wish to obtain a description of the accessibility feedback process in an alternate format, we will need the necessary contact information in order to send it to you.

To submit your comments anonymously using the online form, you can check the box provided for this purpose or omit completing the fields relating to personal information.

Protection of Personal Information

To submit feedback in accordance with the Accessible Canada Act and the Canadian Radio-television and Telecommunications Commission (CRTC) Accessibility Reporting Regulations, or to request a description of our feedback process in an alternate format (standard print, large print, braille, audio formats, paper formats, electronic formats or other agreed formats), you may contact us in one of the following ways:

Send your comments or request by email to: accessibilite@eco-tel.co
Contact us by telephone at 877-374-3997, extension 1083

All communications will be received by Sarah Trudelle, Brand and Communications Manager. An acknowledgment of receipt will be sent.

Anonymity

All personal information included in or linked to communications sent is handled in a way that preserves the confidentiality of respondents and is used only for the purpose of monitoring and improving AMBRA TELECOM’s accessibility initiatives.

Alternate Formats

Ambra Telecom will provide, upon request, its Plan in the following formats:

In paper format and/or in large print
In braille
In audio format
In electronic format (compatible with assistive technologies designed to help persons with disabilities)

Definitions

Barrier

Any element—particularly one that is physical or architectural in nature, or that relates to information, communications, behaviour or technology, or that results from a policy or practice—that hinders the full and equal participation in society of persons with impairments, including physical, intellectual, cognitive, mental or sensory impairments, learning or communication disabilities, or functional limitations.

Disability

Any impairment, including a physical, intellectual, cognitive, mental or sensory impairment, a learning or communication disability, or a functional limitation, whether permanent, temporary or episodic, evident or not, and whose interaction with a barrier hinders a person’s full and equal participation in society.

Areas

Employment

Ambra Telecom recognizes that accessible employment practices are fundamentally sound practices that benefit businesses and the economy, since they promote better job retention, increased attendance, lower turnover, better performance and higher quality at work, better safety records, and a more innovative workforce.

In order to make the workplace fully inclusive for persons with disabilities, Ambra Telecom aims to implement the following measures:

Develop a policy that specifically addresses accessibility in employment to ensure that employment practices are accessible to persons with disabilities.
Provide, upon request, information in an accessible format according to the specific disability-related needs of employees who make such a request.
Assess how we recruit and hire new staff to ensure that there are no barriers.
Develop a plan to assist persons with disabilities in our offices in the event of an emergency.
Establish rules regarding accommodations that will help all staff members perform their work.
Ensure that there are no barriers to applying for jobs and on our website.
Train all staff on accessibility and disability.
Make our social media more accessible.
Improve the accessibility of our offices, including installing push buttons for doors and adding braille in our elevators.
Ensure that our content is accessible in different formats or that it is easy to request such formats.
Communicate using inclusive, respectful and easy-to-understand language.

Built Environment

The built environment includes spaces constructed by humans, such as buildings, outdoor spaces and leased spaces.

Ambra Telecom has established evacuation plans and emergency procedures that are designed to protect members of the public as well as employees.

Ambra Telecom undertakes to continue to periodically review emergency evacuation plans to ensure that they comply with the established requirements, including those relating to accessibility.

Information and Communication Technologies

Ambra Telecom is committed to promoting and continually improving the accessibility of its websites to make them easier to use for everyone, with or without disabilities.

The website https://www.eco-tel.co/ contains advanced accessibility features, based on the World Wide Web Consortium ("W3C") and the Web Content Accessibility Guidelines ("WCAG").

Communications (other than ICT)

Accessible communications benefit all audiences by making information clear, direct and easy to understand. They take into account the various barriers to accessing information and provide opportunities to submit feedback.

The concept of communication refers to the interaction between two or more persons or entities, or any combination thereof, when information is provided, sent or received.

Any person may request access to a document provided by Ambra Telecom in another format, as mentioned in the "Alternate Formats" section of this Plan.

The use of clear and plain language in all its communications ensures that they are accessible to everyone.

Employees who have access to computers for professional purposes communicate with each other using TEAMS, a platform that offers accessibility features such as live captioning in meetings and transcripts for calls, as well as tools to enlarge the screen, adjust colour contrast, etc.

To ensure the accessibility of its communications, Ambra Telecom undertakes to:

Implement measures to ensure that its employees are informed of these features and have access to personalized support, where necessary, to better understand them and use them effectively;
Conduct a survey of employees to assess whether communications meet their accessibility needs and ensure that this survey is accessible;
With input from employees, assess how to better integrate accessibility into the company’s communications;

Ensure that communications shared on social media are made accessible to the extent possible, given that social media platforms have different levels of accessibility and do not always allow the creation of fully accessible content.

Procurement of Goods, Services and Facilities

This section addresses how Ambra Telecom procures its goods, services or other items.

Ambra Telecom focuses its efforts on its employees proactively by providing them with a variety of tools to make their work environment more accessible.

With respect to procurement, Ambra Telecom undertakes to:

Listen and respond to the accessibility needs of its employees and its suppliers regarding their accessibility requirements;
Inform its employees how to request specific tools that promote accessibility (e.g., ergonomic desks, reading devices, additional screens, headsets, etc.).

With respect to services and facilities, Ambra Telecom undertakes to comply with the guidelines, measures and policies implemented by its clients.

Design and Delivery of Programs and Services

Whether internal or external, the design and delivery of programs and services must be fully accessible. To achieve this, Ambra Telecom undertakes to:

Ensure that accessibility is fully integrated into all its corporate policies, decision-making processes and procedures;
Review its decision-making process and all its corporate policies to identify policy instruments that do not include accessibility components, and determine how to address these gaps;
Ensure that all documents and manuals produced by Ambra Telecom provide information on accessibility or are offered in accessible formats;
Ensure that the staff responsible for programs and services understands the concept of disability and the company’s objectives in this regard.

Transportation

Ambra Telecom employees may be required to use certain work vehicles.

Ambra Telecom undertakes to continue assessing how to make transportation more accessible for its employees with disabilities while respecting the manufacturer’s requirements and in compliance with the employer’s obligation to ensure the health and safety of its employees.

Consultation

As Ambra Telecom is a small company, we consulted persons with disabilities to develop this Plan. The objectives of these consultations were to:

Identify barriers;
Develop the organization’s vision with respect to accessibility; and
Develop action plans for each priority accessibility area.

Ambra Telecom’s approach involved:

Consulting regional organizations involved with persons with disabilities. The objective was to consult organizations representing people living with different types of disabilities in order to better understand the reality of the persons directly affected by this Plan;
Implementing a strategy of conducting an internal preliminary assessment in order to evaluate the extent of existing barriers, as well as the solutions offered for persons with disabilities, before undertaking a blind consultation.

Once this information was collected, Ambra Telecom sent the draft plan to various organizations, as mentioned above, with which discussions and exchanges were initiated in order to clearly understand and put into perspective the strengths and weaknesses of the first version prepared.

The organizations then had the opportunity to provide their comments, which allowed Ambra Telecom to adjust the Plan accordingly. Some comments were received by email, sometimes in a more formal manner, sometimes more informally. Ambra Telecom also had the opportunity to organize videoconference discussions to gather comments, depending on the needs of the organization.

This exercise also allowed Ambra Telecom to build meaningful relationships with some of these organizations, which we hope will continue in the long term, and to establish cooperation that could eventually promote, through these organizations, the employment of persons with disabilities within the company.

Protection of Personal Information

Ambra Telecom undertakes to continue its collaboration with these organizations, which have significantly enhanced the company’s knowledge of accessibility.

Links

This web page complies with level AA of the Web Content Accessibility Guidelines (WCAG).